.service-desk-layout {
    display: grid;
    grid-template-columns: minmax(320px, 360px) minmax(0, 1fr) minmax(200px, 220px);
    gap: 10px;
    min-height: calc(100vh - 200px);
    max-height: calc(100vh - 140px);
}

.service-desk-layout--partner {
    grid-template-columns: minmax(240px, 280px) minmax(0, 1fr);
    max-height: calc(100vh - 120px);
    min-height: calc(100vh - 160px);
}

/* Partner desk: lock the pane to the viewport so the tape scrolls like a messenger. */
main[data-workspace-main]:has(#section-service-desk:not(.hidden)) {
    display: flex;
    flex-direction: column;
    overflow: hidden;
}

#partner-workspace-content:has(#section-service-desk:not(.hidden)) {
    flex: 1 1 auto;
    min-height: 0;
    overflow: hidden;
    display: flex;
    flex-direction: column;
    padding: 8px 16px 8px;
}

.workspace-focus-host:has(#section-service-desk:not(.hidden)) {
    flex: 1 1 auto;
    min-height: 0;
    overflow: hidden;
    display: flex;
    flex-direction: column;
    padding: 8px 12px;
}

#section-service-desk:not(.hidden) {
    display: flex;
    flex-direction: column;
    flex: 1 1 auto;
    min-height: 0;
    height: 100%;
    max-height: 100%;
    overflow: hidden;
}

#section-service-desk > .service-desk-partner-toolbar {
    flex-shrink: 0;
}

.service-desk-partner-toolbar {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 8px 12px;
    margin-bottom: 8px;
}

.service-desk-partner-toolbar .service-desk-search-input {
    flex: 1 1 220px;
    min-width: 180px;
    padding: 6px 10px;
}

.service-desk-partner-toolbar .service-desk-archive-filter {
    flex: 0 1 auto;
}

.service-desk-partner-toolbar #partner-sd-status {
    margin-left: auto;
}

#section-service-desk .service-desk-layout--partner {
    flex: 1 1 auto;
    min-height: 0;
    max-height: none;
    height: 100%;
}

#section-service-desk .service-desk-layout--partner .service-desk-inbox,
#section-service-desk .service-desk-layout--partner .service-desk-chat {
    min-height: 0;
    height: 100%;
}

.service-desk-inbox {
    display: flex;
    flex-direction: column;
    background: #fff;
    border: 1px solid #eceff1;
    border-radius: 14px;
    overflow: hidden;
    min-height: 0;
}

.service-desk-inbox-tabs {
    display: flex;
    flex-wrap: wrap;
    gap: 4px;
    padding: 6px 8px 4px;
    border-bottom: none;
    background: #fafafa;
    flex-shrink: 0;
    position: relative;
    z-index: 2;
}

.service-desk-bucket-hint {
    padding: 0 10px 6px;
    font-size: 10px;
    line-height: 1.35;
    color: #6b7280;
    background: #fafafa;
    border-bottom: 1px solid #f3f4f6;
    flex-shrink: 0;
}

.service-desk-inbox-panels--flat {
    display: flex;
    flex-direction: column;
    flex: 1 1 auto;
    min-height: 0;
    border-top: 1px solid #f3f4f6;
}

.service-desk-inbox-list {
    flex: 1 1 auto;
    overflow-y: auto;
    min-height: 120px;
}

.partner-sd-inbox-case-row .service-desk-thread-title {
    font-size: 12px;
}

.partner-sd-case-switcher {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
    padding: 8px 12px;
    background: #fafafa;
    border-bottom: 1px solid #f3f4f6;
    flex-shrink: 0;
}

.partner-sd-case-switcher.hidden {
    display: none !important;
}

.partner-sd-case-switcher-label {
    width: 100%;
    font-size: 9px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    color: #9ca3af;
    margin-bottom: 2px;
}

.partner-sd-case-switcher-chip {
    border: 1px solid #e5e7eb;
    border-radius: 999px;
    padding: 4px 10px;
    font-size: 11px;
    line-height: 1.3;
    background: #fff;
    color: #374151;
    cursor: pointer;
    max-width: 100%;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.partner-sd-case-switcher-chip:hover {
    background: #f9fafb;
    border-color: #d1d5db;
}

.partner-sd-case-switcher-chip.active {
    background: #eff6ff;
    border-color: #93c5fd;
    color: #1d4ed8;
    font-weight: 600;
}

.partner-sd-case-switcher-chip.is-archived:not(.active) {
    border-color: #e5e7eb;
    background: #f9fafb;
    color: #6b7280;
}

.partner-sd-case-switcher-more {
    border: 0;
    background: transparent;
    color: #6b7280;
    font-size: 11px;
    padding: 4px 8px;
    cursor: pointer;
    border-radius: 999px;
}

.partner-sd-case-switcher-more:hover {
    background: #f3f4f6;
    color: #374151;
}

.service-desk-bucket-hint {
    display: none;
}

.service-desk-chat--partner,
.service-desk-layout--partner .service-desk-chat {
    min-width: 0;
}

.partner-sd-client-bar {
    display: flex;
    flex-wrap: nowrap;
    align-items: center;
    justify-content: space-between;
    gap: 8px;
    padding: 6px 12px;
    border-bottom: 1px solid #f3f4f6;
    background: #fafafa;
    flex-shrink: 0;
}

.partner-sd-client-bar.hidden {
    display: none !important;
}

.partner-sd-client-bar-main {
    display: flex;
    align-items: center;
    gap: 10px;
    min-width: 0;
}

.partner-sd-client-bar-avatar {
    width: 28px;
    height: 28px;
    border-radius: 999px;
    display: flex;
    align-items: center;
    justify-content: center;
    background: #fee2e2;
    color: #b91c1c;
    font-size: 12px;
    font-weight: 700;
    flex-shrink: 0;
}

.partner-sd-client-bar-name {
    font-size: 14px;
    font-weight: 700;
    color: #111827;
    line-height: 1.2;
}

.partner-sd-client-bar-phone {
    margin-top: 2px;
    font-size: 12px;
    color: #6b7280;
}

.partner-sd-client-bar-context {
    margin-top: 4px;
    font-size: 11px;
    color: #4b5563;
}

.partner-sd-client-bar-context.hidden,
.partner-sd-client-crm-link.hidden {
    display: none !important;
}

.partner-sd-client-crm-link {
    margin-left: auto;
    font-size: 12px;
    color: #2563eb;
    text-decoration: none;
    white-space: nowrap;
    background: none;
    border: 0;
    padding: 0;
    cursor: pointer;
    font: inherit;
}

.partner-sd-client-crm-link:hover {
    text-decoration: underline;
}

.partner-sd-escalation-inline {
    display: flex;
    align-items: center;
    gap: 6px;
    flex: 1 1 180px;
    justify-content: flex-end;
    min-width: 0;
    position: relative;
    z-index: 3;
    pointer-events: auto;
}

.partner-sd-escalation-inline.hidden {
    display: none !important;
}

.partner-sd-escalation-note {
    flex: 1 1 140px;
    min-width: 100px;
    max-width: 280px;
    border: 1px solid #e5e7eb;
    border-radius: 8px;
    padding: 6px 10px;
    font-size: 12px;
    resize: none;
    min-height: 32px;
}

.partner-sd-staff-select {
    min-width: 140px;
    max-width: 200px;
    border: 1px solid #e5e7eb;
    border-radius: 8px;
    padding: 6px 8px;
    font-size: 12px;
    background: #fff;
}

.service-desk-compose--partner {
    flex-direction: row;
    align-items: flex-end;
    padding: 8px 12px;
    gap: 8px;
    flex-shrink: 0;
}

.service-desk-compose--partner textarea {
    min-height: 40px;
    max-height: 96px;
    width: auto;
    flex: 1 1 auto;
    font-size: 14px;
    line-height: 1.4;
}

.service-desk-compose-actions {
    display: flex;
    justify-content: flex-end;
    flex-shrink: 0;
    position: relative;
    z-index: 3;
    pointer-events: auto;
}

.service-desk-layout--partner .service-desk-messages {
    flex: 1 1 0;
    min-height: 280px;
}

.service-desk-layout--partner .service-desk-chat-header {
    padding: 6px 12px;
}

.service-desk-layout--partner .service-desk-workflow-bar {
    padding: 6px 10px;
}

#section-service-desk:has(#partner-sd-client-bar:not(.hidden)) .service-desk-chat-header {
    display: none;
}

.service-desk-inbox-panels {
    display: grid;
    grid-template-columns: minmax(0, 1fr) minmax(0, 1.2fr);
    flex: 1 1 auto;
    min-height: 0;
    border-top: 1px solid #f3f4f6;
}

.service-desk-client-pane,
.service-desk-case-pane {
    display: flex;
    flex-direction: column;
    min-height: 0;
    min-width: 0;
}

.service-desk-case-pane {
    border-left: 1px solid #f3f4f6;
}

.service-desk-pane-title {
    padding: 4px 6px;
    font-size: 9px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    color: #9ca3af;
    background: #fafafa;
    border-bottom: 1px solid #f3f4f6;
    flex-shrink: 0;
}

.service-desk-client-list,
.service-desk-case-list {
    flex: 1 1 auto;
    overflow-y: auto;
    min-height: 80px;
}

.service-desk-partner-panel {
    flex: 1 1 auto;
    min-height: 0;
    display: flex;
    flex-direction: column;
}

.service-desk-load-more {
    flex-shrink: 0;
    width: calc(100% - 10px);
    margin: 4px 5px 5px;
    border: 1px dashed #e5e7eb;
    background: #fff;
    color: #4b5563;
    border-radius: 6px;
    padding: 4px 6px;
    font-size: 10px;
    font-weight: 600;
    cursor: pointer;
}

.service-desk-load-more:hover {
    background: #f9fafb;
}

.service-desk-client-row .service-desk-thread-meta {
    margin-top: 3px;
}

.service-desk-tab {
    border: 1px solid #e5e7eb;
    background: #fff;
    color: #4b5563;
    border-radius: 999px;
    padding: 3px 7px;
    font-size: 10px;
    font-weight: 600;
    cursor: pointer;
    line-height: 1.2;
    pointer-events: auto;
    position: relative;
    z-index: 1;
}

.service-desk-tab.active {
    border-color: #fca5a5;
    background: #fff7f7;
    color: #b91c1c;
}

.service-desk-thread-list {
    flex: 1 1 auto;
    overflow-y: auto;
    min-height: 120px;
}

.service-desk-thread-row {
    display: block;
    width: 100%;
    text-align: left;
    border: 0;
    border-bottom: 1px solid #f3f4f6;
    background: #fff;
    padding: 6px 7px;
    cursor: pointer;
    pointer-events: auto;
}

.service-desk-inbox .service-desk-thread-row.active {
    box-shadow: inset 2px 0 0 #ef4444;
}

.service-desk-thread-row:hover {
    background: #f9fafb;
}

.service-desk-thread-row.active {
    background: #fff7f7;
    box-shadow: inset 3px 0 0 #ef4444;
}

.service-desk-thread-row.has-needs-reply .service-desk-thread-title {
    font-weight: 700;
}

.service-desk-reply-dot {
    display: inline-block;
    width: 8px;
    height: 8px;
    margin-right: 5px;
    border-radius: 50%;
    background: #ef4444;
    box-shadow: 0 0 0 2px #fff, 0 0 10px rgba(239, 68, 68, 0.55);
    vertical-align: middle;
    animation: service-desk-reply-pulse 1.4s ease-in-out infinite;
}

.service-desk-ok-dot {
    display: inline-block;
    width: 8px;
    height: 8px;
    margin-right: 5px;
    border-radius: 50%;
    background: #22c55e;
    box-shadow: 0 0 0 2px #fff, 0 0 8px rgba(34, 197, 94, 0.45);
    vertical-align: middle;
}

@keyframes service-desk-reply-pulse {
    0%, 100% { transform: scale(1); opacity: 1; }
    50% { transform: scale(1.15); opacity: 0.82; }
}

.service-desk-tab-signal {
    display: inline-block;
    width: 7px;
    height: 7px;
    margin-left: 5px;
    border-radius: 50%;
    background: #ef4444;
    box-shadow: 0 0 8px rgba(239, 68, 68, 0.55);
    vertical-align: middle;
}

.service-desk-tab-signal.hidden {
    display: none !important;
}

.service-desk-transfer-panel {
    margin-top: 10px;
    padding: 10px;
    border-radius: 10px;
    background: #fff7f7;
    border: 1px solid #fecaca;
}

.service-desk-transfer-panel.hidden {
    display: none !important;
}

.service-desk-transfer-status {
    font-size: 11px;
    color: #991b1b;
    line-height: 1.4;
}

.service-desk-transfer-brief {
    margin-top: 8px;
    padding: 8px;
    border-radius: 8px;
    background: #fff;
    border: 1px solid #f3f4f6;
    font-size: 10px;
    line-height: 1.35;
    white-space: pre-wrap;
    max-height: 160px;
    overflow: auto;
}

.service-desk-transfer-brief.hidden,
.service-desk-transfer-actions.hidden {
    display: none !important;
}

.service-desk-transfer-actions {
    margin-top: 8px;
    display: flex;
    gap: 6px;
}

.service-desk-case-row.is-transfer-pending .service-desk-thread-title::after {
    content: ' ↪';
    color: #ef4444;
}

.service-desk-workflow-bar {
    border-top: 1px solid #f3f4f6;
    padding: 10px 12px;
    background: #fafafa;
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 8px;
    flex-shrink: 0;
    position: relative;
    z-index: 3;
    pointer-events: auto;
}

.service-desk-workflow-bar.hidden {
    display: none !important;
}

.service-desk-workflow-label {
    font-size: 11px;
    font-weight: 600;
    color: #6b7280;
    margin-right: 4px;
}

.service-desk-workflow-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
}

.service-desk-workflow-actions .service-desk-btn {
    padding: 6px 10px;
    font-size: 11px;
}

.service-desk-workflow-actions .service-desk-btn.is-active {
    box-shadow: inset 0 0 0 2px #fca5a5;
}

.service-desk-workflow-actions .service-desk-btn:disabled {
    opacity: 0.45;
    cursor: not-allowed;
}

.service-desk-thread-row.is-hot .service-desk-thread-title {
    font-weight: 700;
}

.service-desk-thread-row.has-unread .service-desk-thread-preview {
    color: #111827;
    font-weight: 600;
}

.service-desk-thread-title {
    font-size: 11px;
    color: #111827;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    line-height: 1.25;
}

.service-desk-inbox .service-desk-thread-preview {
    margin-top: 1px;
    font-size: 10px;
    color: #6b7280;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    display: block;
    -webkit-line-clamp: unset;
    -webkit-box-orient: unset;
}

.service-desk-thread-preview {
    margin-top: 2px;
    font-size: 11px;
    color: #6b7280;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

.service-desk-inbox .service-desk-thread-meta {
    margin-top: 1px;
    font-size: 9px;
    color: #9ca3af;
    display: flex;
    justify-content: space-between;
    gap: 4px;
    line-height: 1.2;
}

.service-desk-inbox .service-desk-thread-meta span {
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    min-width: 0;
}

.service-desk-inbox .service-desk-thread-meta span:last-child {
    flex-shrink: 0;
}

.service-desk-thread-meta {
    margin-top: 4px;
    font-size: 10px;
    color: #9ca3af;
    display: flex;
    justify-content: space-between;
    gap: 8px;
}

.service-desk-unread-badge {
    display: inline-flex;
    min-width: 14px;
    height: 14px;
    align-items: center;
    justify-content: center;
    border-radius: 999px;
    background: #ef4444;
    color: #fff;
    font-size: 9px;
    font-weight: 700;
    padding: 0 4px;
}

.service-desk-chat {
    display: flex;
    flex-direction: column;
    background: #fff;
    border: 1px solid #eceff1;
    border-radius: 14px;
    min-height: 0;
    overflow: hidden;
}

.service-desk-chat-header {
    padding: 12px 14px;
    border-bottom: 1px solid #f3f4f6;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 10px;
}

.service-desk-messages {
    flex: 1 1 auto;
    overflow-y: auto;
    padding: 14px 16px 16px;
    background: #fdfdfd;
    min-height: 0;
    display: flex;
    flex-direction: column;
    align-items: stretch;
    gap: 10px;
}

.service-desk-messages:not(:has(.service-desk-empty))::before {
    content: "";
    flex: 1 1 auto;
    min-height: 0;
}

.service-desk-msg-row {
    display: flex;
    width: 100%;
}

.service-desk-msg-row.is-mine,
.service-desk-msg-row.is-client {
    justify-content: flex-end;
}

.service-desk-msg-row.is-peer {
    justify-content: flex-start;
}

.service-desk-msg-row.is-center {
    justify-content: center;
}

.service-desk-msg {
    max-width: min(78%, 480px);
    padding: 10px 14px 8px;
    border-radius: 16px;
    font-size: 14px;
    line-height: 1.5;
    color: #111827;
    box-sizing: border-box;
}

.service-desk-msg-meta {
    font-size: 9px;
    letter-spacing: 0.12em;
    text-transform: uppercase;
    font-weight: 800;
    opacity: 0.72;
    margin-bottom: 4px;
}

.service-desk-msg-body {
    white-space: pre-wrap;
    word-break: break-word;
}

.service-desk-msg-time {
    margin-top: 5px;
    font-size: 10px;
    opacity: 0.58;
}

/* Same role colors as Anastasia / app-v8: client red+white, everyone else gray+#111827. */
.service-desk-msg.is-user,
.service-desk-msg.service-desk-msg-in,
.service-desk-msg.service-desk-msg-client {
    align-self: flex-end;
    margin-left: auto;
    margin-right: 0;
    background: #cc5553;
    color: #ffffff;
    border: none;
    box-shadow: 0 2px 6px rgba(204, 85, 83, 0.2);
    border-bottom-right-radius: 4px;
}

.service-desk-msg.is-user .service-desk-msg-meta,
.service-desk-msg.is-user .service-desk-msg-time,
.service-desk-msg.is-user .text-gray-400,
.service-desk-msg.service-desk-msg-in .service-desk-msg-meta,
.service-desk-msg.service-desk-msg-in .service-desk-msg-time,
.service-desk-msg.service-desk-msg-client .service-desk-msg-meta,
.service-desk-msg.service-desk-msg-client .service-desk-msg-time {
    color: rgba(255, 255, 255, 0.78);
}

.service-desk-msg.is-ai,
.service-desk-msg.is-support,
.service-desk-msg.is-service,
.service-desk-msg.service-desk-msg-out,
.service-desk-msg.service-desk-msg-support {
    align-self: flex-start;
    margin-right: auto;
    margin-left: 0;
    background: #f4f3f8;
    color: #111827;
    border: none;
    box-shadow: 0 1px 1px rgba(15, 23, 42, 0.05);
    border-bottom-left-radius: 4px;
}

.service-desk-msg.is-ai .service-desk-msg-meta,
.service-desk-msg.is-ai .service-desk-msg-time,
.service-desk-msg.is-support .service-desk-msg-meta,
.service-desk-msg.is-support .service-desk-msg-time,
.service-desk-msg.is-service .service-desk-msg-meta,
.service-desk-msg.is-service .service-desk-msg-time,
.service-desk-msg.service-desk-msg-out .service-desk-msg-meta,
.service-desk-msg.service-desk-msg-out .service-desk-msg-time,
.service-desk-msg.service-desk-msg-support .service-desk-msg-meta,
.service-desk-msg.service-desk-msg-support .service-desk-msg-time {
    color: rgba(17, 24, 39, 0.45);
}

.service-desk-msg.is-system {
    align-self: center;
    margin: 4px auto;
    background: #f8fafc;
    color: #636e72;
    font-size: 12px;
    text-align: center;
    max-width: 92%;
    border: none;
    box-shadow: none;
    border-radius: 12px;
}

.service-desk-scope-bar {
    border-top: 1px solid #f3f4f6;
    padding: 10px 12px 0;
    background: #fafafa;
}

.service-desk-scope-bar.hidden {
    display: none;
}

.service-desk-scope-label {
    font-size: 10px;
    font-weight: 700;
    letter-spacing: 0.04em;
    text-transform: uppercase;
    color: #9ca3af;
    margin-bottom: 8px;
}

.service-desk-scope-chips {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
    margin-bottom: 8px;
}

.service-desk-scope-chip {
    border: 1px solid #e5e7eb;
    background: #fff;
    color: #374151;
    border-radius: 999px;
    padding: 5px 10px;
    font-size: 11px;
    font-weight: 600;
    cursor: pointer;
}

.service-desk-scope-chip.active {
    border-color: #2563eb;
    background: #eff6ff;
    color: #1d4ed8;
}

.service-desk-scope-chip.is-readonly {
    border-color: #fcd34d;
    background: #fffbeb;
}

.service-desk-scope-note {
    font-size: 11px;
    line-height: 1.35;
    color: #92400e;
    background: #fef3c7;
    border-radius: 10px;
    padding: 8px 10px;
    margin-bottom: 8px;
}

.service-desk-scope-note.hidden {
    display: none;
}

.service-desk-thread-context {
    color: #6b7280;
    font-size: 10px;
}

.service-desk-closed-note {
    margin: 8px 10px 0;
    padding: 8px 10px;
    border-radius: 10px;
    background: #fef3c7;
    color: #92400e;
    font-size: 11px;
    line-height: 1.35;
}

.service-desk-closed-note.hidden {
    display: none;
}

.service-desk-compose {
    border-top: 1px solid #f3f4f6;
    padding: 12px;
    display: flex;
    gap: 8px;
    align-items: flex-end;
}

.service-desk-compose.is-readonly {
    opacity: 0.72;
}

.service-desk-compose textarea {
    flex: 1;
    min-height: 44px;
    max-height: 120px;
    resize: vertical;
    border: 1px solid #e5e7eb;
    border-radius: 10px;
    padding: 8px 10px;
    font-size: 13px;
}

.service-desk-side {
    display: flex;
    flex-direction: column;
    background: #fff;
    border: 1px solid #eceff1;
    border-radius: 14px;
    padding: 12px;
    min-height: 0;
    overflow-y: auto;
}

.service-desk-operator {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 6px 0;
    font-size: 12px;
}

.service-desk-online-dot {
    width: 8px;
    height: 8px;
    border-radius: 999px;
    background: #d1d5db;
    flex-shrink: 0;
}

.service-desk-online-dot.online {
    background: #22c55e;
    box-shadow: 0 0 0 2px rgba(34, 197, 94, 0.25);
}

.service-desk-client-card {
    border: 1px solid #f3f4f6;
    border-radius: 12px;
    padding: 12px;
    background: linear-gradient(180deg, #fff 0%, #fafafa 100%);
}

.service-desk-client-card-head {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 10px;
}

.service-desk-client-avatar-wrap {
    position: relative;
    width: 48px;
    height: 48px;
    flex-shrink: 0;
}

.service-desk-client-avatar,
.service-desk-client-avatar-letter {
    width: 48px;
    height: 48px;
    border-radius: 999px;
}

.service-desk-client-avatar {
    object-fit: cover;
    border: 1px solid #e5e7eb;
}

.service-desk-client-avatar-letter {
    display: flex;
    align-items: center;
    justify-content: center;
    background: #fee2e2;
    color: #b91c1c;
    font-size: 18px;
    font-weight: 700;
}

.service-desk-client-name {
    font-size: 14px;
    font-weight: 700;
    color: #111827;
    line-height: 1.2;
}

.service-desk-client-id {
    margin-top: 2px;
    font-size: 11px;
    color: #9ca3af;
}

.service-desk-client-fields {
    display: grid;
    gap: 8px;
    margin: 0;
}

.service-desk-client-fields > div {
    display: grid;
    grid-template-columns: 88px minmax(0, 1fr);
    gap: 8px;
    align-items: start;
}

.service-desk-client-fields dt {
    margin: 0;
    font-size: 10px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    color: #9ca3af;
}

.service-desk-client-fields dd {
    margin: 0;
    font-size: 12px;
    color: #111827;
    word-break: break-word;
}

#service-desk-client-card-number {
    font-family: ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, monospace;
    letter-spacing: 0.02em;
}

.service-desk-client-crm-link {
    display: inline-block;
    margin-top: 10px;
    font-size: 11px;
    font-weight: 600;
    color: #2563eb;
    text-decoration: none;
}

.service-desk-client-crm-link:hover {
    color: #1d4ed8;
    text-decoration: underline;
}

.service-desk-btn {
    border: 0;
    border-radius: 10px;
    padding: 8px 12px;
    font-size: 12px;
    font-weight: 600;
    cursor: pointer;
}

.service-desk-btn-primary {
    background: #ef4444;
    color: #fff;
}

.service-desk-btn-secondary {
    background: #f3f4f6;
    color: #374151;
}

.service-desk-empty {
    padding: 24px;
    text-align: center;
    color: #9ca3af;
    font-size: 13px;
}

.service-desk-archive-filter {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    font-size: 12px;
    color: #6b7280;
}

.service-desk-date-input {
    border: 1px solid #e5e7eb;
    border-radius: 8px;
    padding: 4px 8px;
    font-size: 12px;
    background: #fff;
    min-width: 132px;
}

.service-desk-archive-apply {
    padding: 4px 10px;
    font-size: 11px;
    line-height: 1.2;
    white-space: nowrap;
}

.service-desk-search-row {
    margin-bottom: 8px;
}

.service-desk-search-input {
    width: 100%;
    border: 1px solid #e5e7eb;
    border-radius: 10px;
    padding: 8px 12px;
    font-size: 13px;
    background: #fff;
}

.service-desk-search-input:focus {
    outline: none;
    border-color: #fca5a5;
    box-shadow: 0 0 0 3px rgba(239, 68, 68, 0.08);
}

.service-desk-blocked-badge {
    display: inline-block;
    margin-left: 4px;
    padding: 1px 5px;
    border-radius: 999px;
    background: #fee2e2;
    color: #b91c1c;
    font-size: 9px;
    font-weight: 700;
    vertical-align: middle;
}

.service-desk-client-row.is-blocked {
    opacity: 0.72;
}

.service-desk-moderation {
    border-top: 1px solid #f3f4f6;
    padding-top: 8px;
}

.service-desk-blocked-banner {
    margin-bottom: 8px;
    padding: 8px 10px;
    border-radius: 10px;
    background: #fef2f2;
    color: #b91c1c;
    font-size: 11px;
    font-weight: 600;
}

.service-desk-btn-danger {
    background: #fff;
    color: #b91c1c;
    border: 1px solid #fecaca;
}

.service-desk-btn-danger:hover:not(:disabled) {
    background: #fef2f2;
}

.service-desk-btn-danger:disabled {
    opacity: 0.45;
    cursor: not-allowed;
}

.service-desk-modal-backdrop {
    position: fixed;
    inset: 0;
    z-index: 1200;
    background: rgba(17, 24, 39, 0.45);
    display: none;
    align-items: center;
    justify-content: center;
    padding: 16px;
}

.service-desk-modal-backdrop.is-open,
.service-desk-modal-backdrop:not(.hidden) {
    display: flex;
}

.service-desk-modal-backdrop.hidden {
    display: none !important;
}

.service-desk-modal {
    width: min(420px, 100%);
    background: #fff;
    border-radius: 14px;
    padding: 18px;
    box-shadow: 0 20px 40px rgba(0, 0, 0, 0.18);
    position: relative;
}

.service-desk-modal-head {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 12px;
}

.service-desk-modal-close {
    flex-shrink: 0;
    width: 28px;
    height: 28px;
    border: none;
    border-radius: 8px;
    background: #f3f4f6;
    color: #6b7280;
    font-size: 18px;
    line-height: 1;
    cursor: pointer;
}

.service-desk-modal-close:hover {
    background: #e5e7eb;
    color: #374151;
}

.service-desk-modal-title {
    font-size: 16px;
    font-weight: 700;
    color: #111827;
}

.service-desk-modal-text {
    margin-top: 8px;
    font-size: 13px;
    color: #4b5563;
    line-height: 1.45;
}

.service-desk-modal-case-row {
    margin-top: 12px;
    display: none;
    flex-direction: column;
    gap: 4px;
    font-size: 12px;
    color: #6b7280;
}

.service-desk-modal-case-row:not(.hidden) {
    display: flex;
}

.service-desk-modal-case-row.hidden {
    display: none !important;
}

.service-desk-modal-select {
    border: 1px solid #e5e7eb;
    border-radius: 8px;
    padding: 8px 10px;
    font-size: 13px;
}

.service-desk-modal-actions {
    margin-top: 16px;
    display: flex;
    justify-content: flex-end;
    gap: 8px;
}

@media (max-width: 1100px) {
    .service-desk-layout {
        grid-template-columns: 1fr;
        max-height: none;
    }
    .service-desk-side {
        order: 3;
    }
}